Far from standard.


Non Standard home insurance

Frequently Asked Questions

Please click any of the frequently asked questions below to reveal the answer.

What is Flex?

Flex is a policy designed for non-standard home insurance risks, based on the Lloyd's of London approved home insurance wording. It is there to provide a solution when standard home insurers are saying 'no'.

Why use Flex?

Heres 5 good reasons:

  • Service - Plum has been voted an Insurance Times ‘Top 10’ personal lines insurer by brokers in 2010, 2011, 2012 and 2013. Our experienced, accessible underwriting team is at hand to assist you as required.

  • Cover - Flex is a Lloyd's of London approved home insurance policy with several cover enhancements.  You can choose Flex for your clients with confidence.

  • Price - We’ve ensured that Flex is competitively priced so that a quote from Plum will not only assist you in retaining existing clients but help you win profitable new business too.

  • Security - Underwriting capacity for Flex is provided by Lloyd's of London, the world’s leading insurance market. For financial strength, Lloyd’s is rated A (Excellent), A+ (Strong) and A+ (strong), by A.M. Best, Fitch Ratings and Standard & Poor's respectively.

  • Reputation - Plum has been providing specialist home insurance products to UK brokers for over a decade. Flex is further evidence of our strong commitment to backing UK brokers.

What are your minimum and maximum sums insured?

Minimum £10,000 / €10,000 for contents and £75,000 / €75,000 for buildings. There are no fixed maximums, these are considered on a case-by-case basis.

Will my client have to comply with security conditions/warranties?

Only if the sums insured and postcode warrant it, the appropriate security will be requested. However we will not usually apply a warranty to state the security must be in force when the property is unattended unless we feel there is a higher than usual risk to the property.

My client is having difficulty getting cover due to having multiple claims, can Flex help?

Yes, Flex is there to provide a quote where all other insurers are saying no.

Does Flex cover my valuables and personal possessions if I go on holiday?

Yes, if you request valuables and personal possessions cover away from the home, they will be covered for up to 60 days at a time.

My client runs a business from their home, is this acceptable?

All businesses whether clerical based or not can be considered under Flex.

My client has not heard of Plum Underwriting before, what reassurances can I advise them to convince them your product is just a good (if not better) than other home insurers?

Our underwriting capacity is provided by Lloyd's of London, the worlds leading insurance market, rated A (Excellent), A+ (Strong) and A+ (Strong) for financial strength, by A.M. Best, Fitch Ratings and Standard & Poor’s respectively.

The Flex policy wording is based on the Lloyd's of London approved home insurance wording, with several cover enhanncements.

Who provides the capacity for Flex?

The underwriting capacity for Flex is provided by certain underwriters at Lloyd’s of London, the worlds leading insurance market, rated A (Excellent), A+ (Strong) and A+ (Strong) for financial strength, by A.M. Best, Fitch Ratings and Standard & Poor’s respectively.

As an existing Plum broker, do I have to apply to Plum to get access to Flex?

No, you will automatically be given access to Flex under your existing Plum agency.

How do I submit a new quotation on Flex?

Quotations will be submitted through the Broker Centre. Simply login as usual and go to the NEW QUOTE tab.

Will there be any minimum requirements in terms of support?

No, Flex is openly available to all brokers without the need to commit to a GWP target.

I have logged in as normal but I cannot see Flex?

Please contact the agency department by emailing agency@plum-underwriting.com and this will be switched on for you.

Do you provide quotes for thatched properties?

Unfortunately, thatched is the only roof construction for which we do not provide a quotation.

Can you quote to include lodgers at the home to be insured?

Ye, we provide quotes to include lodgers of all ages and professions.

Do you provide cover for commercial properties, e.g. a shop?

Unfortunately we cannot provide cover for commercial properties themselves, but will consider cover for residential properties above commercial premises, e.g. a flat above a shop.

I have a renewal that is due shortly, when am I likely to receive the renewal quotation?

We aim to issue all renewal quotations between 4 and 5 weeks before the renewal date is due.

What information do you need to consider flood cover?

We always want to understand each risk we see so we can give you the best possible terms, so for some high risk areas we may want any (or all) of the following:

  • A fully completed flood questionnaire.
  • Full details of previous flood incidents will always be required including dates, amounts and circumstances.
  • Risk address identification relative to EA/SEPA flood maps is very important, so we may ask you to get the client to identify their property on a map so we can be entirely clear as to the flood risk.

© Copyright @ 2020 Plum Underwriting Ltd. All rights reserved.
Plum Underwriting Ltd is authorised and regulated by the Financial Conduct Authority No 309166. Registered at 50 Fenchurch Street, London, EC3M 3JY. Company number 04509589.

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