Our claims service partners will vary dependant on the policy your client is insured with. Each of our partners undergo a strict due diligence process before they are approved to provide a claims service on behalf of Plum and are monitored daily to ensure the highest service level standards are maintained at all times.
The claims service provides a 24/7 coverage 365 days a year wherein our clients are supported by a personal case manager available throughout the claim, this means our brokers always have an experienced insurance professional available to assist in satisfying their clients. Connexus will work together to provide customers with a stress free, reliable claims experience which will enhance the reputation of our broker clients. Claims will be paid promptly, and investigations completed swiftly, and throughout the process our brokers will be kept fully informed of progress.
Clients can choose the method of communication they favour be this text, email, telephone and given the care and attention their claim demands.
Whether it’s a low level claim or a multi-million pound loss, we believe the same level of care and dedication is vital. Ellis May combine outstanding commitment towards customer care with excellent technical expertise.
Ellis May know that dealing with HNW claims is not about volume claims processing and have developed our resources accordingly. Customer service that ensures claims are dealt with fairly and in accordance with policy terms and conditions is as important for a HNW claim as any other.
Broadspire are a part of Crawford and Co, who are one of the largest claims management companies internationally.
Broadspire have operated a “Private Claims Department” for Plum Underwriting since 2012, handling all claims in the most appropriate manner and using our field investigation services as and when required. Our key methods and techniques are enshrined in Positive Claims Management which is our innovative approach to providing a customer focussed approach.
HSB Engineering (HomeWorks/PropertyWorks)
With specialist engineering and construction insurance knowledge, HSB Engineering Insurance has years of proven claims handling experience and expertise. HSB’s claims team experts can be counted on to deliver exceptional service, provide expert claims management and keep its promises. HSB endeavour to treat our customers how we would like to be treated, providing support and assistance in their time of need for every customer, every claim, every time.