Our claims service partners will vary dependent on the type of insurance policy. Each of our partners undergo a strict due diligence process before they are approved to provide a claims service on behalf of Plum and are monitored daily to ensure the highest service level standards are maintained at all times.
Lucas Claims Solutions (All Household claims)
We have partnered with a leading specialist TPA, with a model that is setting the benchmark for the rest of the market.
All of our handlers have in excess of 10 years experience which means no matter the complexity of the loss, our customers are dealing with experts who are best placed to ensure they receive the right solution to minimise the disruption and provide the most efficient and earliest settlement to their claim.
To underpin this service, Plum has established its own network of suppliers working in partnership with LCS, to provide a consistent and professional approach.
Irrespective of the type of loss, our customers will experience leading providers in their fields providing a quality that sets our service apart from other insurers.
HSB Engineering (All HomeWorks/PropertyWorks claims)
With specialist engineering and construction insurance knowledge, HSB Engineering Insurance has years of proven claims handling experience and expertise. HSB’s claims team experts can be counted on to deliver exceptional service, provide expert claims management and keep its promises. HSB endeavour to treat our customers how we would like to be treated, providing support and assistance in their time of need for every customer, every claim, every time.