COVID-19 is causing uncertainty to every aspect of daily life - we want to provide you and our policyholders with comfort about our stance on the effects of the current crisis.
Here are some answers to FAQ's we've received recently - if you have a specific question not answered here, please email firstname.lastname@example.org and we'll be happy to help.
We will look to take a sympathetic stance regarding policyholder circumstances on policy conditions which dictate that an action should occur at regular intervals or at a specific time, where at the time of making a claim the condition could not be met due to restrictions caused by coronavirus. Here are some examples:
Where we've applied a clause to the policy which has a requirement to be completed within a certain timescale we will be happy to consider extensions where this cannot be achieved due to the current crisis. Please email email@example.com with your extension request. Examples are:
For renewals we will temporarily allow a period of grace of 28 days.
For both new business and mid term adjustments where there's a notification delay due to the current crisis we're happy to look at each case individually regarding back dated cover.
Where we are unable to offer renewal terms due to our underwriting stance, we're happy to allow the policyholder 28 days from the renewal date to seek alternative cover - if an extension is required to the 28 days, please let us know.
Please let us know if you have any further questions by emailing firstname.lastname@example.org
We will update you again when things return to normal.
We're here to help - stay safe and we look forward to hearing from you.