Far from standard.

Our service

We are committed to providing excellent levels of customer service to our brokers and their clients at all times.

If you are dissatisfied with the service you have received from Plum Underwriting, in the first instance please contact the Customer Liaison Officer: 

The Customer Liaison Officer
Plum Underwriting

Boundary House

7-17 Jewry Street 
London
EC3N 2HP

E-mail: complaints@plum-underwriting.com

Plum Underwriting aims to respond to all complaints within 5 working days by issuing a written acknowledgement of your complaint. In all communications please quote your quotation or policy number shown on your schedule along with the name of your broker or insurance intermediary.

If your policy is underwritten by certain underwriters at Lloyd’s, or HSB Engineering Insurance, we will then agree the resolution to your complaint with insurers who will communicate their decision to you directly.

If your policy is underwritten by Ageas Insurance Company Ltd, the Customer Liaison Officer will consider your complaint and respond with the proposed resolution directly.

For policies underwritten by certain underwriters at Lloyd's

If you remain dissatisfied with the outcome of your complaint, you can contact the Lloyd’s Complaints Team who will undertake an independent review of the issue.

Contact details:

Complaints Team
Lloyd’s
One Lime Street
London EC3M 7HA
E-mail: complaints@lloyds.com
Tel: +44(0)2073279653
Fax:+44(0)2073275225
www.lloyds.com/complaints

If Lloyd’s is unable to resolve your complaint to your satisfaction, you also have the option to refer this matter to the Financial Ombudsman Service (contact details below).

For policies underwritten by Ageas Insurance or HSB Engineering Insurance

If you remain dissatisfied with the outcome of your complaint, you can contact the Financial Ombudsman Service who will undertake an independent review of the issue.

Contact details:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
www. Financial-ombudsman.org.uk
E-mail: complaint.info@financial.ombudsman.org.uk
Tel: 0800 0234567

This information is in accordance with the Alternative Dispute Resolution Directive (effective 9 July 2015).

The European Commission also provides an on-line dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. For more information about ODR please visit http://ec.europa.eu/odr.

© Copyright @ 2018 Plum Underwriting Ltd. All rights reserved.
Plum Underwriting Ltd is authorised and regulated by the Financial Conduct Authority No 309166. Registered at 50 Fenchurch Street, London, EC3M 3JY. Company number 04509589.

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